FAQ's

Q: Do we accept returns?

A: Sometimes... but we do exchange items such as shirts but they need to be un worn, brand new, no "new" smells, and we will help you. Email Shipping@RustyButcher.com

 

Q: Where is my damn order?

A: Shipping@RustyButcher.com Sometimes we are quick, sometimes we are not but we have never missed an order. Please be patient. Also once USPS has picked up and scanned your order its in their hands to get it to you. Unfortunately they are not always the greatest. If your order looks to be stuck YOU will have to contact them and bitch them out for sucking. This is out of our hands.

 

Q: OMG! Why does the black keychain scratch?!

A: Because the metal is coated, there for easier to scratch. Be careful. No returns for scratched items. 

 

Q: What happens if my item breaks?

A: Email us and we will fix or replace your wallet or keychain if we are at fault. Eyelets on wallets we will clean up and put a new eyelet on the opposite side. Email Shipping@RustyButcher.com and we will get back to you on what to do.

   

Q: Why is shipping taking so long?

A; Because we are a VERY small team of 2 people handling everything. This is a family run business and sometimes things take time but we work as quick as we can.

  

Q: Where can I complain about my order not getting here quick enough and send 20 emails about why its not here yet?

A: Always remember your tone will be matched when you email in. We are all human so lets work on fixing the issue together.